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Debt counselling

Debt counselling

Job Centre building at the Aschersleben site

Location Aschersleben

Dr.-Wilhelm-Külz-Platz 3

06449 Aschersleben


Mrs Hocke

+49 3471 684-3223

Office hours:
Monday, Tuesday, Thursday, and Friday by appointment

Job centre building at the Bernburg site, AI-generated image

LocationBernburg

Friedensallee 13

06406 Bernburg (Saale)


Mr Jerxsen

+49 3471 684-3227

Office hours:
Monday, Tuesday, Thursday, and Friday by appointment

Job Centre building at the Schönebeck site

Schönebeck location

Grundweg 31

39218 Schönebeck (Elbe)


Ms Joneck

+49 3471 684-3307

Office hours:
Monday, Tuesday, Thursday, and Friday by appointment

Job Centre building at the Staßfurt site

LocationStaßfurt

Bernburger Street 26

39418 Staßfurt


Mrs Hocke

+49 3471 684-3223

Office hours:
Monday, Tuesday, Thursday, and Friday by appointment

General information

In 2022, there were 5.88 million over-indebted citizens in Germany, which is around 8.48% of the country's total population. Changes in the consumer and credit market, high unemployment rates, the closure and rationalisation of companies and increasing poverty as well as changes in attitudes to life are often identified as causes of over-indebtedness. However, individual factors can also lead to a critical income and life situation or to a permanent inability to pay. A lack of experience and competence in dealing with everyday situations, in consumer and credit behaviour as well as in certain social and psychological constellations, such as after a divorce/separation or as a result of unemployment, poverty, illness, pregnancy or addiction. In most cases, it is an entanglement of several factors, individual problems and critical life events that leads to indebtedness and over-indebtedness.

The living conditions of over-indebted people are often difficult. Indebtedness and over-indebtedness have a significant impact on the participation of those affected in economic and social life. Over-indebtedness means poverty and social exclusion for those affected as well as a burden on the economy and public budgets. Debt counselling is a help and advice service aimed at people in or over-indebted and their relatives with the aim of regulating debt appropriately.

Main tasks

  • Recording the debt situation and the history of indebtedness or over-indebtedness
  • Development and elaboration of a debt relief strategy together with the debtors
  • Counselling debtors with regard to measures to secure their livelihood (e.g. housing benefit, citizen's allowance, care allowance, social assistance, etc.) and planned budget management
  • Development of debt settlement plans together with the debtors
  • Correspondence and negotiations with creditors
  • Development of repayment concepts with the creditors
  • Counselling and motivation to comply with the debt reduction strategy and the debt plan
  • Carrying out home visits
  • Issue of the P-account certificate
A woman holds money in her left hand and operates a calculator with her right hand. In front of her is an open organiser and a pen. There are several banknotes on the table. On the right is a piggy bank.

What should I bring with me to the initial debt counselling session?

Current proof of income such as:

  • Wage or salary statement
  • Notice of unemployment benefit or citizen's allowance
  • Social welfare or basic security certificate
  • Pension certificate
  • Notification of maintenance payments
  • Notice of housing benefit
  • Care allowance notice

Creditor documents such as:

  • Reminder letter
  • Dunning notice
  • Enforcement order



Make an appointment



Please make an appointment for an initial consultation.


Head of department

Mr Boennen

Dr.-Wilhelm-Külz-Platz 3

06449 Aschersleben

+49 3471 684-3230

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